Shipping & Returns

Shipping Policy

Orders are generally shipped within 48 hours Monday - Friday 9am - 5pm. If an item is out of stock our team will contact you. 

Carriers

We use Australia Post for most of our deliveries. All orders are tracked.

Shipping Costs

Domestic standard post is $11 for purchases up to $149.99

Domestic standard post is FREE for purchases $150 and over

Domestic Express post is $15

International Post Standard to New Zealand is $30 (7 -14 days approx)

International Post to USA is $40 (7 -21 days approx)

 

We currently can only ship to USA and New Zealand.

*Standard delivery times between metropolitan areas of major cities, excludes time in customs if applicable & may be subject to unavoidable delays. We are very sorry but these delivery times are not guaranteed, due to the fact that as soon as it leaves our warehouse it is out of our control.

 

INTERNATIONAL CUSTOMERS PLEASE NOTE: All import taxes, brokerage fees & duties are payable by the customer. Boho Rhapsody is not responsible for these charges and does not cover these fees. If you are unsure of your country’s import laws, we suggest contacting your country's customs department to find the guidelines around importing from Australia.

 

Sorry, but we cannot alter the commercial invoice, this practice is not permitted by the Australian Customs and there are heavy penalties imposed. If an international parcel is returned to us due to unpaid import taxes, duties or any other costs or reasons imposed by the destination country or if parcel is refused acceptance or undeliverable, Boho Rhapsody will provide refund excluding postage upon receipt of the parcel back to our warehouse.

 

Back Orders 

If an item goes on back order, we will notify you and give you the option of cancelling your order or shipping you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Returns, Refunds & Exchanges

We do not refund or exchange sale items unless faulty. If you are unsure about sizing or we do not have measurements displayed just drop us an email and we can measure up for you.

Your item must be in its original unused condition to be returned, with tags attached.

Items must be returned within 30 days of purchase. We do not refund original postage cost unless item is deemed faulty.

Unless item is faulty you will be responsible for the return delivery cost. 

Please email hello@boho-rhapsody to request a refund/return/exchange.

 

Mailing address for returns:

Boho Rhapsody

P.O. Box 2134

Hornsby Westfield NSW 1635

 

Return Exceptions

Merchandise that has been worn, (apart from being tried on) used or altered will not be accepted for return or exchange.

We do not charge a re-stocking fee, but we do not refund the original shipping that you paid on the order unless the item is faulty or misrepresented.

 

Exchanges

If your clothing item is in like new condition, with tags attached, you may exchange your item for a different size or colour, where available. You will have to pay return shipping unless your item is faulty.